Complaints and Dispute Resolution

We take complaints seriously and aim to resolve concerns fairly, promptly, and transparently.

How to lodge a complaint

Email managers@quimnarrgrex.world with your name, contact details, relevant dates, and a clear summary of the issue.

Initial response time

We aim to acknowledge complaints within 2 business days and provide a substantive response within 10 business days where possible.

Escalation pathway

If a matter is not resolved through direct communication, we will provide details for an appropriate escalation pathway based on the nature of the complaint.

Recordkeeping and privacy

Complaint records are handled under our privacy policy and kept only as long as necessary for legal and operational purposes.

Contact

Address: 34 Industrial Ave, Molendinar QLD 4214, Australia
Phone: +61 7 5574 4975
Email: managers@quimnarrgrex.world